Ask the Boss: Two approaches to defensive medicine
  • Doctor-patient miscommunications account for preventable repeat visits to the ED, panel says
  • EDs are struggling to reverse a decline in clinicians willing to work on call. What are they doing that may work?
  • AMA adopts policy points aimed at improving physician-hospital relations
To beat the waiting room gridlock, rethink your entrance strategy
Q. What are the implications of the 2008 CMS & CPT changes for ED practice?  
altLate arrivers and power politics, all in a day’s work
When colleagues or medical staff are rude or even conniving, what is the best approach for conflict resolution?  
EPs skeptical as more states move forward with their own reforms. 
Q.The really difficult patient
 I found out a patient I discharged yesterday died. I know I probably shouldn’t have discharged that patient, but I knew the internist would refuse the admission and the nurse was putting pressure on me. I feel trapped–and I feel awful. Do you have any tips on how to handle this in the future?
-JA, Atlanta, GA 
Perform these facial blocks like an experienced dentist…your patients will thank you.
Whether you love or hate patient satisfaction surveys, there are a few ways to avoid survey biases and make the most of the your numbers. 
A specialty divided on the fundamental issues of healthcare insurance reform can finally agree on one thing: The time for change is now.

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