"The lazy clerk"
When it gets slow at night I notice that the ED clerks play computer solitaire and surf the internet. It usually doesn’t slow things down. But sometimes they will let an order sit while they finish what they are doing. Should I say something and take the chance that they will do passive aggressive things, like forget to take off all my orders (which they’ve done) or be quiet.
Dr. Nice Guy
Ask the Boss: Two approaches to defensive medicine
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To beat the waiting room gridlock, rethink your entrance strategy
Q. What are the implications of the 2008 CMS & CPT changes for ED practice?
Late arrivers and power politics, all in a day’s work
When colleagues or medical staff are rude or even conniving, what is the best approach for conflict resolution?
EPs skeptical as more states move forward with their own reforms.
Q.The really difficult patient
I found out a patient I discharged yesterday died. I know I probably shouldn’t have discharged that patient, but I knew the internist would refuse the admission and the nurse was putting pressure on me. I feel trapped–and I feel awful. Do you have any tips on how to handle this in the future?
-JA, Atlanta, GA
Perform these facial blocks like an experienced dentist…your patients will thank you.
Whether you love or hate patient satisfaction surveys, there are a few ways to avoid survey biases and make the most of the your numbers.