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Articles by Michael Silverman, MD
Management

Dear Director,
I’ve been a dedicated part-timer for years, but now I’m not getting my shifts. Why is that, and what can I do about it?
Signed,
Left Out

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Management

Dear Director,
I think my nurse manager is ineffective and has lost the support of the ED staff. She doesn’t report to me. How involved should I get in the nursing business?
Signed,
F.B., MD

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Management

Dear Dr. Silverman,
I recently admitted a patient with pneumonia which was causing some altered mental status. When the house staff came down to evaluate the patient, they lowered the guard rail down, then walked away. The patient fell and broke a hip. I told the house staff they would need to deal with the family, but they wanted me to do it because the patient was in the ED. It’s not my fault the patient fell, and I didn’t want to talk to the family as it could increase my risk of getting sued. What do I do?
Signed,
Trying to avoid the suit

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Management
Dear Director,
Our hospital has started enforcing a policy saying that every doctor has to participate in a hospital committee. I get paid by the patient, not to go sit at meetings. Why should I do that?
Signed,
A Clinician
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Management
Dear Director,
My VPMA just returned for a workshop on LEAN and wants me to use it to “fix the ED’s” problems. I’m not sure what LEAN is but I’m happy to try new things to improve our flow. Should I go along with it?
Sincerely,
Willing to try anything
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Management
Dear Director, As I was performing a procedure recently, the nurse who was assisting me would not give the medication I ordered, saying it was outside her scope of practice. This was a life-or-death moment and I didn’t have time for that. After a brief argument, I kicked her out of the room. I’m now getting a lot of grief for that. Doesn’t the end result of saving the life matter more than me hurting someone’s feelings?
Signed,
No Time for Hurt Feelings
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Management
Dear Director, My chairman has started handing out data about each individual’s productivity. I have received a lot of grief from her because I see 1.5 patients per hour while our group average is 2.0 pts/hr. I told her that I see less because I’m seeing all the sickies while others cherry pick the easy cases. I’ve been told I need to pick it up but I don’t want to compromise my care of these sick people. What should I do?
Signed,
Doing All the Heavy Lifting
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Features
How Should EPs Handle the Signing of Death Certificates?
 
opening statement
 
counter argument
by Kevin Klauer, DO
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Management
I’m 3 years out of residency and while I thought I was a great resident, I find that I’m only an average attending. What happened and how can I take the next step to have the respect of my ED and hospital colleagues as a great physician?
Signed,
Trying to Improve
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Management
Dear Boss,
I have been called by a couple of PMDs recently who said they don’t like talking to our mid-level providers who are caring for their patients in the ED. We have a busy ED and our MLPs see about 40% of our patients and although their admission rate is low, they definitely admit a few patients and have interaction with numerous attendings and consultants each day. How should I handle this?
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