To beat the waiting room gridlock, rethink your entrance strategy

 I found out a patient I discharged yesterday died. I know I probably shouldn’t have discharged that patient, but I knew the internist would refuse the admission and the nurse was putting pressure on me. I feel trapped–and I feel awful. Do you have any tips on how to handle this in the future?
-JA, Atlanta, GA 

Perform these facial blocks like an experienced dentist…your patients will thank you.

Whether you love or hate patient satisfaction surveys, there are a few ways to avoid survey biases and make the most of the your numbers. 

A specialty divided on the fundamental issues of healthcare insurance reform can finally agree on one thing: The time for change is now.

“Apparently I offended a nurse the other day when she questioned my orders. Even though I overheard her badmouthing me to others, I’ve been asked to apologize. I feel she should apologize to me— after all I’m the doctor. What should I do?”
JB, California

Tennis shoes and bubble gum

 

Do you make your first impression your best impression?

How the Benjamins wind their way from a patient’s pocket to your paycheck (and where they get lost along the way).