WhiteCoat

Archive for March, 2009

Momma Always Said …

Tuesday, March 31st, 2009

… don’t play with fireworks.

Fuses on cherry bombs, M-80s, “quarter sticks” and all other explosive devices do not always burn at a uniform rate.

Holding said explosive devices in your hand is asking for trouble.

If the fuse burns faster than expected, you might lose more than you expected – like this poor chap recently did.

partial-finger-amputation-from-m-80

University of Chicago’s EMTALA violation

Monday, March 30th, 2009

secret-service-agent-pointingThere’s suddenly a lot of conjecture flying about a patient who died in the University of Chicago’s emergency department a couple of months ago. Everyone that reads this blog had a heads up on the event way back on February 8.

According to news reports, a 78-year-old man was brought to the emergency room by ambulance about 12:30 PM. He was put into a wheelchair in the waiting room, but was neither triaged nor logged in. At 4:15 PM, the patient’s daughter wheeled the patient to the triage nurse to ask about the delay. The triage nurse noted that the man wasn’t breathing and called a code, even though rigor mortis had already set in. Unfortunately, rigor mortis is one of those things that usually precludes a successful cardiac resuscitation.

We don’t know anything about the man’s health or his complaints. All we know is that he was brought in by ambulance, sat in the waiting room for 4 hours (at least some of the time accompanied by his daughter), and was dead for a while (rigor mortis takes several hours to set in) before anyone noticed it. Be careful drawing conclusions without knowing all the information.

The University of Chicago admitted that procedure wasn’t followed. In other words, given the recent adverse publicity at the University of Chicago, a couple of nurses had to take the fall for what happened. The University of Chicago posted a statement about the incident emphasizing the U of C’s commitment to quality and safety.

Illinois State, the Medical Marijuana Advocates, and federal investigators are all looking into the incident. Some news reports stated that the feds have now cited the University of Chicago Hospital for an EMTALA violation.

Then comes the big stick. CMS allegedly sent the University of Chicago a letter threatening to take away the University of Chicago’s Medicare funding.

What an idle threat.

If I were the CEO at the University of Chicago, and the feds told me they were considering whether to revoke the hospital’s Medicare funding, I’d give them a double dog dare to go right ahead.

The Emergency Medical Treatment and Active Labor Act (“EMTALA” for short) only applies to “participating hospitals” – those hospitals that receive federal funding under Title 42 of the US Code. If the feds kick the University of Chicago out of the Medicare program and it no longer receives federal funding, then, just like free-standing emergency departments, the University of Chicago has no further duties under EMTALA. It wouldn’t have to provide a screening exam to patients. It wouldn’t have to provide stabilizing care to patients. If the patient doesn’t have insurance, the University of Chicago could essentially tell patients to “go to the county hospital.” It could even call an ambulance and have the ambulance transport the patient to another hospital. It could transfer patients to other hospitals without the transfer being “appropriate” under the EMTALA rules. EMTALA requires that hospitals accept transfer of patients if the hospital provides specialty services, so the receiving hospitals would be stuck taking any patients that University of Chicago decided to send them. Added bonus: the Joint Commission would no longer have any business in University of Chicago’s affairs.

A termination from the Medicare program could be a blessing in disguise. Without being subject to EMTALA, the University of Chicago could technically engage in “patient dumping” and only accept patients with insurance. True, a hospital would lose the income from Medicare (which is the dominant player in the market), but maybe that shift to providing only funded care would make up some of the difference because the hospital would no longer have to provide unfunded care or underfunded care. Would people with insurance go to University of Chicago preferentially if there was less crowding in the ED, if they were treated like royalty, and if appointments were easier to obtain? Might take some number crunching, but an entirely for-profit hospital might be sustainable – especially in a large city.

The thing is … if University of Chicago takes that gamble and is successful, how many other hospitals would consider whether or not to make the same leap? Would a successful large for-profit-only hospital system be the first step to creating a “two level system” where the best doctors go to entirely privately funded hospitals because they receive more compensation, but those doctors aren’t available to patients without a means to pay? Would all patients on public funding then get sheep herded into the public hospitals where they get free care that might not be as high quality or as accessible as at the for-profit hospitals?

Or maybe the University of Chicago will be so affected by the lack of federal funding that it will go out of business like so many other Illinois hospitals.

In either case, remember all those patients that were having difficulty obtaining emergency medical care? Remember Dontae Adams whose face was “chewed off” by a pit bull? Close the University of Chicago or turn it into a strictly for-profit institution that is not subject to EMTALA and guess what happens to all the patients who have public funding or no insurance at all? NONE of them get any care at the University of Chicago. They all get sent to other hospitals that are still required to provide EMTALA-mandated care.

With the new onslaught of low paying patients, wait times at surrounding hospitals will increase and quality of care will inevitably decrease. Eventually, the volumes of patients will overwhelm the surrounding hospitals’ resources to the point that patients will die in other emergency department waiting rooms. More CMS investigations. More hospitals will close.

Lather. Rinse. Repeat.

Less hospitals, more patients in the emergency departments. Yeah. That will go over real well.

So CMS, if you’re playing a game of “chicken” with University of Chicago, you better be driving something larger than a Cooper Mini.

I’ve got another idea: How about fixing the funding of emergency care in this country before waiting room deaths become an everyday occurrence?

Like this.
Or this.
Or this.
Or this.
Or this.
Or this.

Fast care, free care, quality care. Pick any two.

As Scalpel once said, sometimes you only get to pick one. “Free” doesn’t always cut it.

===

Also see related articles at:
Huffington Post – University Of Chicago Hospital May Lose Medicare Certification After ER Death
Chicago Sun-Times – U. of C. admits problems with ER death
WBBM Chicago Radio – Feds Threaten Action Against U of C Med Center

The bad blood between the Chicago Tribune and the University of Chicago continues. While most sources had one article about the incident, the Chicago Tribune has had three (and will probably have about a half dozen more):

U. of C. Medical Center says ‘protocol’ not followed in ER death
Medicare warns U of C Medical Center after ER death
University of Chicago Medical Center in violation of emergency room services law, U.S. alleges

UPDATE MARCH 30, 2009

Leave it to Shadowfax to set me straight. See his post related to the above here.

I didn’t consider the funding that training programs receive from the federal government in my equation and agree that removal of such funding would be a death knell for the training program and, more likely than not, the affiliated teaching hospital.

Shadowfax and I are looking at the same problem from two different angles, though.

Shadowfax’s post brings forth some criticisms about the University of Chicago using factual allegations to which I’m not privy.

I’m looking at the issue more from the angle of what happens when a bully picks on too many nerdy kids or what happens when you back an animal into a corner. Right now, hospitals are too afraid that they’ll go bankrupt if they stop taking Medicare funding. Medicare the bully is still winning. At some point, a couple of hospitals are going to stand up to the bully, punch him in the nose, and tell him to stick his paltry payments and all the micromanagement that goes along with them.

If those hospitals survive, others will undoubtedly follow, resulting in huge market shifts. Will lofty professors of specialty medicine remain with their university programs if suburban hospitals pay their specialists twice the salary that professors earn? What if there are one tenth of the documentation and administrative hassles? No JCAHO? Get paid more so you can spend more time with your patients?

Primary care physicians and their patients are finding concierge practices quite rewarding. It’s only a matter of time until a hospital takes the leap.

CMS may still be driving a Hummer when playing chicken with residency programs, but powerful hospital systems in affluent suburban areas might just be driving a Bradley Fighting Vehicle. One of these times, CMS is going to lose … and it will liberate the practice of medicine.

I can’t wait.

Snow on March 29?

Sunday, March 29th, 2009

Four inches of snow on March 29. As DinoDoc says … Whiskey Tango Foxtrot?

Guess Mother Nature forgot about the whole “in like a lion out like a lamb” thing this year. The flower buds are probably now compost.

But it did give me the chance to beat the rest of the family and a neighborhood waif recruit in snowball fights. My rapid fire spinning snow attack is unbeatable … like the Tazmanian Devil with a bazooka. Then we created some funky Pokemon caterpillar out of snow … sight unseen, mind you. Compare the two …

Caterpie versus SNOW Caterpie. Ours would undoubtedly be victorious in battle.

caterpie snow-caterpie

Medic Alert Fashion Line

Friday, March 27th, 2009

braceletMichelle Kowalski is a diabetic and a blogger at dLife.com – a nice blog for diabetics. She e-mailed me a question that I thought was pertinent enough to put up as a post. I’m curious to see what other people think.

Michelle asked me “What are your thoughts on wearing “fashionable” medical ID bracelets? Does it matter what the jewelry part looks like?”

I never thought much about the question before.

Michelle gave me the link to a site that sells medical ID jewelry. As I looked through some of the styles, I kept wondering how I would respond if I saw an unconscious patient wearing them.

I don’t believe that many emergency providers are aware of different forms of medical ID jewelry. In an emergency, I know to look for a silver plate/red emblem/silver chain. If I saw some elaborate jewelry, depending on what it looked like (see example above), I might think it is just another piece of jewelry – especially if the plate with the medical information is hidden under an unconscious person’s arm.

My point to Michelle was that the medical ID is for one purpose – to talk for you when you can’t talk for yourself. The more the purpose changes to become decorative or stylish, the greater the chances that the information will be missed.

I compared it to going to a foreign town and having each McDonalds store in the town with a different logo instead of every one having the “golden arches.” Or going to a supermarket where each cereal brand had multiple different boxes. We all know to look for the light blue box with Snap Crackle and Pop or the dark blue box with Tony the Tiger. What if the Frosted Flakes box was brown and had an aardvark? Would we notice?

What does everyone else think?

It’s Time For Discharge When …

Thursday, March 26th, 2009

A nurse’s aide comes into your room to empty your urinal, pulls back the curtain, and sees an unknown female visitor doing mouth to mouth resuscitation on your woo hoo.

In a Catholic hospital, no less.

Buddy, you’re outta here.

Tightening The Thumbscrews

Thursday, March 26th, 2009

Another thought-provoking article was just published in EP Monthly about how Medicare is cutting more payments to physicians. It will be interesting to see the unintended effects of Medicare’s decision.

Medicine is unique in that you can’t just leave one job on Friday and start another job at another hospital on Monday. Before you can get privileges to work in a hospital, you have to fill out a staff application, have all your references checked, go through committees, have the committees sign off on your application. Then you get your privileges. You also have to apply for all the new billing numbers, get insurance companies to change to your new location, yada yada yada.

All of this takes time. Sometimes a lot of time.

In emergency medicine, you used to be able to begin working at a new hospital a soon as you got your staff privileges – even if your billing paperwork had not been approved. You’d see patients, then hold your charges until you get your insurance approvals, then bill the insurance companies for all of the work you performed.

Medicare is now changing the rules.

According to the new Medicare Retroactive Billing Policy, Medicare will no longer pay for retroactive charges.

This policy doesn’t even make sense.

Provider payments are held up until Medicare gets around to approving the providers’ applications.

Think this policy is going to make Medicare work faster at processing applications?

More On Comparing Health Care Systems

Wednesday, March 25th, 2009

I’m trying not to make this blog like a broken record, but I have several “Google Alerts” for medical-related articles and I keep receiving abstracts describing the difficulties other countries are having with their health care systems.

I know that I keep using Canadian health care as an example of what could happen if a socialized system is implemented in the US, but Canada isn’t the only country having difficulty keeping its health care system sustainable.

This in-depth article from the McKinsey Quarterly (free registration required to read the entire article – definitely worth doing so) [hat tip to Head. S p a c e] notes that Japan’s health care system “has come under severe stress” and that its “sustainability is in question.” Demand for health care in Japan is increasing and Japan is having difficulty allocating available medical resources. As a result, patients are finding it more difficult to “get the care they need, when and where they need it.”
Japan’s emergency rooms turn away tens of thousands of people every year who need care – something which is beginning to happen in this country.
There is also an “ER [cringe] crisis” in Japan – because too few specialists are available for ED consultation.
Hospital reimbursements are low.
There is no incentive to modernize treatments.
Many poorly thought out cost-control measures Japan implemented have actually cost the system more money. Hmmmm. Where have I heard of that happening before?

When we switch to socialized medicine, we must be very careful not to replicate formulas for a failing system. Giving people unlimited access to free care seems to be a common denominator in more than one floundering national health care plan.

OK … as long as I mentioned Canada, I’ll throw in the latest article.

This article in the Calgary Herald describes how median wait times for available hospital beds are now 16.6 hours. In other words, half of Calgary patients wait more than 16 hours to get a bed. There is a shortage of nursing homes, sick elderly patients get sent to hospitals, and there are little if any “funded” beds available.
One story described an elderly patient who was experiencing a stroke and had to wait 24 hours to see a physician – by that time, the damage would have been long irreversible.
As with many health care articles, I think you can learn a lot about the underlying issues by reading the comments section. Comments to this article painted a vivid and familiar picture.
Many Canadians complained that nonurgent cases contributed to wait times and made statements such as “The emergency room [cringe] is for emergencies.”
Other commenters blamed the state of affairs on elected political parties. Sound familiar?
One of the ways that the hospital systems are apparently recouping some of the costs of care is by charging patients for parking at their facilities. Several commenters expressed their disgust with “paying for parking.”
The comment that made the biggest impression on me was one that claimed the Canadian government is “cutting costs/services, and making it look like it is in the red by underfunding it, only to make a greater case for PRIVATIZATION.”

I’m not sure if we should be telling Canadians to be careful what they ask for or if they should be making that statement to us.

Assuming the Worst

Monday, March 23rd, 2009

rotor-brake-caliper-brake-padsYesterday happened to be the day that the brakes went bad on my truck.

For the past week I’d been getting the “squeeking” sound when I put on the brakes and had planned to replace the pads today, but yesterday while driving home from a trip, there was the dreaded “grinding” metal-on-metal sound that means your rotors are getting torn up. I just had new rotors put on my truck about 8 months ago, so I didn’t want to put off changing the brake pads any longer.

I stopped at the auto parts supply store and bought brake pads on the way home.

Before I go further, I  have to admit that I know enough about cars to get by, but I’m nowhere near a mechanic. I do my own tune ups, change my oil, change my brakes, and even do my own wiring for stereos. When things get more complicated than that, I leave it to the experts. Changing belts and replacing major parts is out of my league. When the dealer replaced my rotors, it cost me more than $600. What can you do? You have to pay it.

I put the truck up on a jack and pulled off the wheel, exposing the brake caliper (upper left) and the rotor (round shiny thing in center of picture). After I pulled off the brake calipers, sure enough, the brake pads were worn flat. You can see the brake pad sitting on the floor at the bottom of the picture.

Then I noticed something that got me angry.

There are two screw holes (red arrows) on the rotor that hold the rotor in place. The screws were missing and the rotor was flopping back and forth on the wheel hub.
The damn dealer forgot to attach the rotor to the wheel hub when it replaced the rotor.
I pulled off the other wheel. Same thing! The rotor was just flopping there.

What if the rotors came off while we were driving home earlier in the day? My family would have been a statistic. We’d all be dead.
I called the auto supply store I usually go to. They don’t stock bolts like that. “Why wouldn’t they replace them when they changed the rotor?” the parts guy asked.
I called several other supply shops. None of them stock bolts like that, either. The last store I called told me that I’d have to call the dealer in the morning before my car would be safe to drive.
Every call I made caused me to get more angry.
That’s it.
I’m putting the name of the dealer on my blog and blasting them. Damn them. I’m calling the better business bureau. I’m writing a letter of complaint to the head of the dealership and I’m sending a copy of the letter to the newspaper. How the hell could these IDIOTS risk the lives of my family by just slapping new rotors on my truck without securing them to the wheel hub?
A couple of more phone calls to parts stores that were closed got me even more ticked off. The dealer would probably have to special order the bolts and I wouldn’t be able to drive my truck for a week.
I was fuming.

Then I found a parts store about 25 miles away that might have the bolts in stock. I was in luck. The guy I spoke to put me on hold while the manager of the parts department came to the phone.
“What can I get for you?” he asked.
“I need two sets of bolts that hold the rotors to the wheel hub for an ’04 Chevy Blazer.”
“You mean lug nuts?”
“No. The rotor itself has two threaded holes on it. I’m assuming that bolts go through those holes and attach the rotor to the wheel hub. Right now, when I pull the brake calipers off, the rotor is just flopping around on the wheel hub.”
“Yeah, but it’s supposed to be like that.”
“Are you serious? The rotor is just supposed to flop around on the wheel? What if it slips?”
“Bud, I was a mechanic for 20 years. Once you put the wheel back on and tighten up the lug nuts, the rotor is locked in place. It won’t move a bit. You don’t need the screws to hold the rotor in place. The lug nuts do that.”
“Are you sure?”
“Every mechanic I know has been doing it like that for as long as I can remember. A lot of car companies don’t even make bolts to hold the rotors in place. Besides – sometimes you get rotors that aren’t made by the manufacturer and they don’t even have the holes in them. Sometimes the holes don’t line up with the holes in the wheel hub. Then what do you do?”
“Makes sense. I just don’t want the brakes to go or the wheel to pop off or anything like that.”
“You’ve been driving around on them for how long without a problem?”
“A long time … OK, I get your point. I’ll have to bring you in a six-pack for putting my mind at ease. Thanks.”

I’m sure he hung up the phone and thought to himself “what an idiot.” Even so, I’m making it a point to go to his shop in the future because I value his opinion, and instead of trying to sell me something, he helped me understand the problem.

Then I had a “lightbulb moment.”

What I just went through is exactly what many patients must go through after having a bad outcome from medical treatment.
Patients accumulate knowledge about medical problems from all kinds of sources. Maybe they read things off the internet. Maybe they hear things from neighbors or relatives who had similar problems. But, just like my experiences with my brakes, the information that patients accumulate about their medical treatment isn’t always correct.

I know very little about replacing a rotor, and when something wasn’t the way I expected it to be, I assumed the worst – even though the work was done right. I spoke to several people at auto parts stores who apparently knew as little about replacing rotors as I did. Their uninformed comments got me so mad that I wanted revenge.

My problem was that I assumed I knew enough about brakes and rotors to make a decision about the competency of an expert I hired to fix my truck. When I doubted his competency, I then tried to confirm my suspicions with others whom I assumed knew more about the topic than I did. But I never went to the expert who did the work. In fact, I never asked any expert. I just assumed the worst. Based on my lack of knowledge I was ready to blast an expert who did appropriate work.

When there is a bad medical outcome, or even when there is the perception of a bad medical outcome, the natural tendency is for patients to assume the worst. The patient with the bad outcome then discusses his experience with others, and may be provided with misinformation. Enough misinformation and pretty soon the patient is all worked up – maybe for no reason.

Not saying that bad outcomes never occur from someone doing something wrong – whether talking about car parts or surgical treatment. Just saying to make sure you’re well informed before making that decision.

What did I learn from my experience?
1. Don’t jump to conclusions.
2. Experience is what makes an expert an expert.
3. There would be a lot less acrimony in this world if people would just communicate better.

TwitterVenn

Friday, March 20th, 2009

Haven’t really gotten into Twitter yet, mostly because I don’t think that anyone would be interested in random 140 character updates about my boring life.

Want a sample? Here goes:

Going to work.
Working.
Going home from work.
Going to sleep.
Just woke up.
Going to give a lecture.
Driving home.
Wrestling with kids. Youngest daughter hides behind couch every time I growl.
Putting kids to bed.
Letting air out of neighbor’s car tires for screeching tires in middle of night again.
Screech THOSE.
Giggling childishly as I trip over curb sneaking home in the dark.
Going to work.
Ignoring phone call with neighbor’s caller ID on it.
Blaming kids for messing with neighbor’s car.
Going to work.

See? Boring stuff. I neither admit nor deny the veracity of the statements above.

Besides, soon Twitter is going to be the next Google.

But I did come across an interesting idea for searching other people’s tweets.

There’s the basic Twitter Search.

Then Medblog Groupie had a recent post about searching various “tweets” that included the terms “doctor” and “waiting room”. Funny stuff. The comments were obtained using a site called “TwitterVenn” where you can compare tweets using a Venn Diagram.

It is addicting typing in terms to see how often certain terms pop up in people’s tweets.

I dared to enter the terms “emergency department” and “emergency room” into the TwitterVenn program.

I remain undaunted in my mission, but boy do I have a long way to go in this ER/ED battle.

Complaint of the Night #82

Thursday, March 19th, 2009

Chief complaint written on the chart: Insomnia
Nursing notes state: Patient unable to sleep due to chronic pain in his back after family physician would not refill prescriptions for Dilaudid and Kadian.

I open the door and walk in the room. The patient is laying on his side facing away from me.
“Hi, Mr. VanWinkle, what’s going on with …”
[Snoooorrre]
“… your back”

Condition cured.

I have that effect on people.

Recently on Twitter: