A middle aged woman walked up to the emergency department registration window and loudly announced that her mother was in the car and needed help.
Several people ran out to the car to assist the woman’s mother. It appeared that her mother was suffering from ATATPA. Unfortunately, she also weighed at least 300 pounds and … she was dressed in a nightgown.
The patient was awake and was looking around at everyone, but she wouldn’t get out of the car. We asked the daughter what was wrong with her and the daughter told us that her mother was moaning at home. Sadie, the patient, had suffered a previous stroke so she couldn’t talk to us, but she would moan and nod her head every once in a while. No matter what we said, Sadie wouldn’t get out of the car.
Sadie’s daughter had come back out to the car and loudly asked “Well? Isn’t someone going to help my mother?”
We couldn’t coax Sadie out of the car, so, after several minutes of trying to do so, one of the techs and one of the security guards grabbed Sadie by the arms, pulled her out of the car, and eased her onto the ground. Then we scooted her onto a backboard, lifted her onto a stretcher, and wheeled her into the emergency department.
Once Sadie was in the bed and her vital signs were taken, she moaned – just like the moan that she had while sitting in the car. Her daughter got up and stood next to her, rubbing her arm. Then she said,
“Can you believe that they dragged you onto the ground like that? How humiliating. Did that security guard hurt your arm? He did, didn’t he? I’ll have to have a talk with his supervisor.”
At that point, Sadie moaned again. This time I think it was from all the other people in the room simultaneously gritting their teeth.
I left a voice message with the security guard’s supervisor giving him a head’s up and letting him know that the security guard did everything right.
Still, the fact that we even have to worry about covering each others backs like this just goes to show you that sometimes you can’t win for losing.