The ED secretary gets a call from an unknown caller.
“Is Dr. WhiteCoat working? I’ve seen him before and he’s a really good doctor. I only want to see him for my problem. Is he there tonight?”
“Ummm … no, unfortunately he’s not here tonight.”
“Can you tell me when he will be working again?”
“No, ma’am, we can’t give that information out.”
“OK. Thank you.”
Fifteen minutes later, one of our frequent flyers comes limping in with severe back pain and she’s just plum out of Vicodin.
The secretary hears her talking to the registration clerk and recognizes the voice as the person who just called her 15 minutes ago.
You’re good lady. But the doctor that is working isn’t giving you a refill on your Vicodin, either.
Perhaps some Tylenol Extra Strength?