Below is a link to a recent phone message from one of Mrs. WhiteCoat’s patients who was “begging” Mrs. WhiteCoat to help her because she was “going crazy with that Caremark.”
This poor lady is 89 years old, is legally blind, and needs multiple medications.
She can’t get her prescriptions because Caremark believes that she only needs to be taking one of her medications three times per day instead of four times per day as prescribed. The patient doesn’t care. All she knows is that she needs her medications, she can’t get them, and she doesn’t want to “go through this every time.”
She can’t get help through Blue Cross Blue Shield because they “transfer her from one department to the next.” She can’t reach CareMark because the line is “busy busy busy.”
But at least her prescriptions cost less … when they finally arrive.
And if the patient has a bad outcome related to her inability to take medications as they were prescribed by her doctor, who is going to be at fault?
Mrs. WhiteCoat documents in the chart in big bold letters every time places like Medco or Caremark delay filling the prescriptions that she writes for her patients.