When I walked in the room, her husband said “Oh good! He’s the best doctor here.”
I thanked him for his compliment and went about treating her injury. All three of us joked back and forth and it was overall a very pleasant interaction for everyone involved.
It just so happened that the patient’s daughter works at our hospital. She wrote me a quick e-mail thanking me for taking such good care of her mom. She also stated that her dad doesn’t like many people, but he took a liking to me after I treated him for pneumonia a couple of years back. He didn’t remember a thing about my examination, what medications I gave him, or what I said to him. Know what the only thing he remembered about me was?
I was that doctor who went and got him a couple of warm blankets when he was having chills – and I tucked in his feet to keep him warm.
People won’t remember how good of a doctor you are, but they will always remember how you made them feel.