WhiteCoat

Archive for October, 2011

Healthcare Update — 10-17-2011

Monday, October 17th, 2011

Also see the Satellite Edition of this week’s Update at ER Stories.net.

How are these two people related? Actually, they are pictures of the same person taken 5 years apart. The woman started itching after having a “bad reaction to seafood.” Afterwards, she aged 50 years “in a matter of days” and she keeps getting worse. Doctors can’t figure out what is causing the problem.

More patients gone wild. Kansas man with “a rash” and who was requesting pain pills for a leg injury becomes agitated and yells at staff. When nurse tries to calm him down, he pulls knife on nurse and holds it “inches from her face.”
Note to future patients: Actions like this aren’t going to get you faster care.
Now the brainiac goes from patient to perp. Get that man a bed in the Greybar Motel.

More good news for patients who are going to get “insurance” from health care reform. “Insurance” doesn’t equal “access” for anyone – especially children with psychiatric problems.
Study shows that pediatric psychiatric ER visits by patients with either no health insurance or Medicaid grew from 46 percent in 1999 to 54 percent in 2007 – equating to “hundreds of thousands” of extra visits per year. Many psychiatrists either don’t accept Medicaid and other public insurances, or are more reluctant to fit these patients into their schedule. Another study cited in the article showed that private psychiatry offices made appointments for 51% of calls in which a child had private insurance and only 17% of calls in which children had public insurance.
But the care is free.

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Chinese Pager Torture – REPOST

Sunday, October 16th, 2011

Do I know what on-call docs go through?
Let me know your thoughts after reading this post – one of my first posts ever more than 4 years ago.

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OK, while I’m at it, I have to add one of the terms I created. No offense to the Chinese on this one. Even Wikipedia isn’t sure how the Chinese got implicated with this term. According to Wikipedia, Chinese water torture occurs when “water is slowly dripped onto a person’s forehead, driving the victim insane.”

Chinese Pager Torture occurs when a doctor slowly keeps getting pages all through the night until the doctor goes insane. Here’s an example as described to me by a colleague (I embellished just a little):

9:00 PM – Put kids to sleep.

10:00 PM – Go to bed.

10:30 PM – Get a page just as entering REM sleep. Patient is having a colonoscopy in morning and wants to know what type of laxative to take. Have patient read instructions to you. Explain what citrate of magnesia is. Call in prescription to pharmacy because patient wants to make sure he is getting the right laxative.

11:00 PM – Go back to bed.

11:15 PM – Get another page just as entering REM sleep. Patient’s girlfriend was just diagnosed in the ER with gonorrhea and wants to know if he should get checked. Refer patient to office. Patient does not want to go to office because he has been intimate with office nurse in past. You just want to go to sleep. Refer patient to ER.

11:35 PM – Call from answering service. Patient has called several times and threatened to sue them if they don’t put her through to physician on call. States she ran out of her blood pressure medications three days ago and now feels that her blood pressure is high. Wants physician to call in prescription so she can pick it up at pharmacy tonight. Call patient back. Ask patient why she feels her blood pressure is high. She states that her husband saw the blood vessel in her temple pulsating and that always happens when her blood pressure is high. Tell her she will have to wait until the morning and see her physician in the office. She threatens to sue you if she has a stroke. Pull phone away from ear and make face at phone receiver miming the words “Blah Blah Blah.” Look up the ER call schedule. You don’t particularly like the ER doc working tonight. Send patient to the ER, too. Get temporary bit of satisfaction for payback to ER doc from previous bogus chest pain admit. You’re officially getting slaphappy.

12:10 AM – Page from patient who is having chest pain and sweating. Beeper wakes baby up. Patient wants to know if it is OK to go to the ER. Tell patient he needs to call ambulance immediately. Patient asks if you can call 911 for him. Tell him “No . . . hang up the phone and dial 9-1-1.” Patient’s wife, who was apparently listening in on extension, suddenly yells at you for having a bad attitude. Get ticked off, hang up the phone, and go to the internet to look up laws on eavesdropping in your state.

12:40 AM – You’re officially wide awake. You have rocked the baby back to sleep and put her in bed. Now you can’t go back to sleep and are sitting upright in bed staring out the window because you know the pager is going to go off in the next 10 minutes. You just know it.

12:55 AM – Page from the hospital. Begin to wonder if you are psychic because you can predict pages within 5 minutes. Start to think that the nurse was probably paging the wrong number and you would actually have gotten the page within 10 minutes if she paged the right number the first time around. Nevermind that now. Nurse tells you that one of your partner’s patients has been having palpitations for the past 30 minutes. Ask nurse what patient’s pulse is. Nurse tells you “hold on.” You hear her put hand over phone receiver and hear a muffled yell down the hall “CAN SOMEONE TAKE THE PULSE OF THE PATIENT IN 443B?!?” Three minutes later she takes hand off the phone receiver and says “88.” You order an EKG. The nurse says that the EKG machine is broken and that they will have to go borrow one from another floor. You ask them to call you with the machine reading.

1:35 AM – Paged from hospital again. Baby wakes up crying again. Nurse states that this EKG machine does not give interpretations. Ask nurse to go to ER doc to see if he will read it for you. Hope that the patients you sent there have not actually gone to the ER. Begin thinking about it . . . he’s really not such a bad guy and a reasonable doctor may have admitted that last chest pain that turned out to be bogus. Rock baby back to sleep and put pager under pillow so it won’t wake baby any more.

2:10 AM – Spouse elbows you in the side to wake up and answer your pager. You jump up, pick up the clock, stare at the time, and dial hospital extension “210.” Spouse holds up your pager and tells you 210 is the time, not the extension number. Shoot spouse a glance that “I’ll deal with YOU later.” ER doc tells you that the EKG is normal and wants to know if you actually see patients in your office since three patients came in telling him that you sent them to the ER in the middle of the night for such medical “emergencies” as medication refills and STD checks. Thank him for his help and secretly hope that a couple of your chronic back pain patients show up in the ER, too.

2:15 AM – Call the nursing station. No one answers. Call back twice more. No one answers. Call hospital operator and ask to have nursing supervisor paged. Ask nursing supervisor whether there is a problem on floor because no one is answering phone. She goes to floor and all the staff states that the phone never rang. Asks you what extension you dialed. Suddenly slap your forehead and state that there must have been a connection problem. You do NOT tell her that you have been dialing extension 210 for the past 5 minutes. Finally speak to a nurse and ask for update on patient with palpitations. Nurses state that patient’s symptoms resolved. Order patient a sleeping pill.

2:30 AM – Call from hospital. Nurse states that patient with palpitations is now sleeping and wants to know if you want to wake up the patient to give her a sleeping pill. You yell “WHAT?” loud enough that you wake your spouse. Spouse rolls over in bed and puts head in between two pillows. Great. Now you can’t shoot your spouse any more of those looks.

3:55 AM – Pager beeping again. Drool is rolling down the side of your mouth like you had a stroke. Spot of drool is on shoulder. Patient complains of not being able to sleep. That little blood vessel in your temple gets pulsating when you think of the bitter irony. Return page and find out that patient has had URI symptoms for two weeks. Tonight, the patient’s nose is so stuffy that she can’t sleep. Wants you to call in a prescription. Ask her if she has taken any medications in the past 2 weeks. No, she’d rather have a prescription since they tend to work better. Take phone away from ear, hold in front of you and squeeze with both hands as if you are choking it. Wonder if you called in a prescription for arsenic whether any pharmacy would actually fill it. Begin to wonder how to dose arsenic. Tell the patient you will call in a prescription for her. Let evil giggle slip out of your mouth as you are hanging up phone. Spouse now rolls over and looks at you as if you have lost it. Smile at spouse. Make a mental note of patient’s phone number so that next time you are up at night on call you can call her back at 4:00 AM and ask her how she’s feeling.

4:45 AM – Pager goes off. One of your partner’s patients with chronic back pain ran out of his Vicodin prescription last week and now his pain is unbearable. Holy crap! You really are a psychic. Wonder what your spouse is dreaming about. Command that the pager not go off until 7AM when your call ends. Shake your head again to wake up. OK, professional dilemma. Do you send patient to ER and hope that there are no more patients with palpitations or do you call in narcotic prescription and reinforce future phone calls at 5AM? Tell the patient you will call in two Vicodin tablets until patient sees his physician in the morning. Patient argues with you over whether they will be regular strength or ES. Tell him they will be Vicodin ES. Call in regular strength Vicodin to pharmacy.

5:30 AM – Pharmacy calls. Patient stated that he was supposed to get Vicodin ES and prescription was for regular Vicodin. Hit yourself in the head with phone receiver. Your little scheme backfired. By the way, were you aware that the patient has had 180 Vicodin pills prescribed in the past 3 weeks by 4 different physicians? Tell pharmacist not to fill prescription. Text message partner that this patient is a drug-seeker and you busted him.

6:00 AM – Pager goes off. Back pain patient is calling back and wants to know why you canceled the prescription. You tell the patient to wait because the office opens in two hours and he can just come in to be evaluated. He yells at you that his pain is “10 out of 10, dammit!” Fine. Go to the ER, then. Who cares what the ER doc thinks, anyway? He gets to go home after his shift and doesn’t get woken up by a pager. Hang up pager and put phone under pillow.

6:45 AM – Spouse wakes you up and wants to know what you did with the phone. Kids ask you why you look so tired. Smile and hum along to the circus music playing in your head.

Just think, you’re on call again tomorrow night.

Curriculum Change

Saturday, October 15th, 2011

My 5 year old daughter came home from kindergarten with more of her schoolwork. Included in her papers was this fine coloring job.

“So you colored very well. You stayed in the lines and everything.”
“I know.”
“What else did you do today.”
“We actually didn’t read Dick.”

She knew something was up when I pulled out my phone and tried to get her to make the statement again.
“Wait … wait. What else did you do today?”
“Dad, I don’t find this very funny.”

That makes one of us.

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.

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Lighten Up a Little

Friday, October 14th, 2011

So there’s a patient that needs to be admitted to the hospital. I ask the secretary to call the patient’s attending physician.

Said attending physician woke up on the wrong side of the bed or forgot his coffee or something. According to the secretary’s account, the conversation went something like this:

“Hi, this is the ER. Doctor WhiteCoat needs to speak to you about one of your patients.”
“What the hell do you think you’re doing?”
“Excuse me?”
“Why are you calling me on my home phone?”
“Ummmm, because your patient is in the emergency department and needs to be admitted.”
“Don’t you EVER call my home phone again. I have a cell phone for a reason.”

At about this point, I would have told the doctor to grow a couple and lighten up. Instead, the secretary calmly asked
“Would you like me to hang up and call you on your cell phone or do you want to talk to the doctor now?”
The doctor told her “this isn’t over.”

I got on the phone told the doctor that I was the one who asked the secretary to call him at home, so if there was a problem, it was my fault and he didn’t need to be yelling at the secretary.
“Yeah, but they do this to me all the time, and they know better.”

I couldn’t help wondering if “they” really “did it to him all the time,” whether they did so because he treated “them” like crap.

Then I gave the secretary knuckles and bought her breakfast for handling things way better than I would have handled them.

Entomology Clinic

Thursday, October 13th, 2011

Two different patients came in with strange “bug” complaints.

The frustrating thing for doctors is that the patients with “bug bite” complaints are absolutely convinced that the bugs are present and are causing all kind of physical maladies. Many times they are not.
The frustrating thing for the patient is that the doctors are sometimes … well … skeptical of the complaints.

The first patient had small scabs on her arms and lower legs – typical of neurotic excoriations. There were scars in these same areas where previous “bug bites” had occurred and healed. No scars on the back or other hard to reach areas.
According to the patient, the bugs were hiding under her skin, crawling out from under her skin, biting her, then crawling back under her skin again and hiding when she tried to kill them.
I used a magnifying glass to look at the areas to show her that there were no bugs.
She corrected me. She had done research on the internet and the bugs were too small to be seen – even with a magnifying lens. Besides, the bugs that had infested her integumentary system liked the dark, so they only came out when it is dark in her bedroom.
“I can feel one crawling up under the skin on my leg now. Can you see that lump moving?”
She pointed to an area on her skin. We both stared at her leg for about 30 seconds.
Um, no. No movement.
I suggested that she leave the light on at night if the bugs were afraid of the light. That didn’t work. Apparently they bugs know when she is sleeping and pick that opportunity to bite her.
She had been to multiple dermatologists, family practitioners, and emergency departments. She had been told that things were “all in her head” in the past, but didn’t believe it. No it wasn’t scabies. No it wasn’t bed bugs.
Knowing that I wouldn’t win this battle, I thought for a few moments while thoroughly washing my hands and came up with the cure.

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Healthcare Update — 10-10-2011

Monday, October 10th, 2011

More news at the Satellite Edition of this week’s update over at ER Stories.net.

Admitted drug dealer (who is currently in prison) sues physician (also in prison) for $43 million because the physician prescribed patient the drugs he sold and “caused” patient’s addiction.

Australian patient with shortness of breath and who was “vomiting black stuff” was too big to fit in CT scanner and cannot undergo necessary testing. Later, patient dies from GI hemorrhage.

You have “insurance”? Too bad, you still can’t get care at this hospital, and maybe some others, too. Bayonne Medical Center in New Jersey enters into agreement with Blue Cross Blue Shield that included requirement that it does not accept NJ Health – New Jersey’s Medicaid provider. Agreement may extend to Hoboken University Medical Center once Bayonne group assumes that hospital’s ownership. Meanwhile, if New Jersey hospitals shun Medicaid, state senator Joe Vitale threatens legislation to force all hospitals to take Medicaid.
We should really question the motives of a state or of a state representative who wants to reimburse providers less than the cost of care for providing services and then considers forcing businesses to continue providing those services at a loss. Creating a law that forces companies to engage in an inherently unsustainable business model, Senator? Really?

Same thing is happening in California. Cut payments to Medicaid providers and force the providers to caring for patients at their own cost. This LA Times editorial advocates suing the state to prevent it from cutting payments to providers.

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Time To Join The Debate Team?

Sunday, October 9th, 2011

I’m getting to dread Friday evenings in the emergency department.

This past Friday, I saw six patients who had assorted injuries from football games. Six.

Two of them had concussions, which goes along with a recent study published by the CDC showing that concussions are on the rise. See articles here, here, and here. CDC report is here.

There is a lot of debate on how to manage sports-related concussions.

The American Academy of Neurology essentially recommends discontinuing participation in the sport until symptoms resolve and appropriate evaluation … by a neurologist (or other physician with “proper training”) … prior to being cleared for participation.

The Consensus statement on concussion in sport (2008) recommends physical and cognitive rest until symptoms resolve and then a graded return to activity prior to medical clearance.

There is also an excellent but dated (1999) article in American Family Physician containing a summary of the then-current treatment recommendations for concussion. Several recommendations included discontinuing participation in the sport if several concussions occurred.

Anyone symptomatic when I see them gets taken out of sports and gym until cleared by their physician.

I also had another “oops” from Dragon Naturally Speaking related to the football injuries which was almost finalized in the medical record …

I dictated “… followed by hitting head on another player’s football helmet.”

Dragon spat out ” … swallowed getting hand in another player’s foot vomit.”

Haven’t seen foot vomit in a while, but I know I wouldn’t want to be getting my hand in it.

No Deal

Thursday, October 6th, 2011

There are a few times in emergency medicine when you know that a patient is either very sick or very injured.

When you see a car screech to a halt in the ambulance bay and then see people get out of the car and start running about haphazardly, it is generally a good bet that the person still in the car is in need of immediate medical assistance.

When a car drives by the emergency department entrance and pushes someone out of the passenger door, and takes off, leaving the person laying on the asphalt, it is generally a good bet that the patient needs urgent medical assistance and that the person providing the transport was either involved in some criminal malfeasance and has a warrant or, alternatively, the driver just no longer wanted to deal with the patient.

Yep, driveway dump patients are usually quite challenging. Many times, there is no ID. Most times they are either unconscious or near unconsciousness. Those face plants on the concrete welcome mat don’t help matters.

So there she sat in Room 7. The latest driveway dump. Ahhhh lucky Room 7. The room closest to the ambulance entrance. The room that housekeepers knew to keep stocked with extra towels and gowns and masks. Personal protective gear we used to protect ourselves from the blood, vomitus, and even the occasional excrement that would sometimes fly our way as we cared for our patients.

Walking in the room, there was a different smell, though. Not the typical “sanitizer residue” odor you get every time the room is cleaned. More of a stagnant “chili con queso” aroma. Quite pervasive, too.

In any event, the patient was quite inebriated, quite loud, and quite uncooperative. We removed her baggy jacket and wanted to get her undressed so we could put a gown on her. We couldn’t understand much of what she was saying in slurred Spanish, but from the tone of her voice, she didn’t want anything to do with taking off her t-shirt and army fatigues.

So I sat down to start an IV line on her. Naturally, I got it on the first stick, because I am just that good.

Then the patient looked at me and said “Morphine?”
I looked at her with a surprised look. “Morphine?” she repeated, pointing at her IV.
“Por que?” I asked. Yes, I know a few words in Spanish. Not sure why I asked her “why”, though. I knew that I wouldn’t understand what she described as her excuse.
I was right. I did pick out the word “dolor” a couple of times from the next few minutes of her description why she needed morphine.
“Espera el doctor” I told her. Hopefully she understood that I meant she needed to wait for the doctor to examine her.

She reached into the pocket of her army fatigues and pulled out three objects wrapped in tin foil. Then she held them out to me. An odor of refried beans and salsa just kicked up a couple of notches. I looked at the objects. They were flattened tacos. Refried beans were squeezing out of the sides of a couple of them and crumbs of hot sauce-covered taco shells were dropping all over the floor.

She raised her eyebrows and nodded her head as she extended her arm even further.

“You,” she said, pointing at the tin foil objects. “Me, morphine?”

No, ma’am, sorry. I don’t accept bribes of makeshift taco salad in exchange for controlled substances. It’s against my ethos. However … I could probably get you some Tylenol … Number Three.

And you can even keep the tacos.

 

This and all posts about patients may be my experiences or may be submitted by readers for publication here. If you would like to have a patient story published on WhiteCoat’s Call Room, please e-mail me.

Wear Your Seat Belt

Wednesday, October 5th, 2011

Quite a powerful ad about seat belt use that was forwarded to me.

I haven’t heard of many paramedics who have had to unbuckle dead people.

httpv://www.youtube.com/watch?v=p916yeFa2Xk

Hot Blooded

Tuesday, October 4th, 2011

“I’ve had a fever,” said the 50-something year old lady who wasn’t feeling well.
“My muscles ache and I don’t feel well.”
OK, not much to go on.
“Well, how high was your fever?” I asked.
“Just under 207 degrees.”
“You mean 102.7?”
“No, 207.”
“As in 2-0-7?”
“Yes, as in ’2-0-7.’” She was starting to get annoyed. “Do you think I don’t know how to take my temperature?”

Ummmm. Well, her temperature was 99.7 in triage.

Then the backoom banter began.

How are we supposed to take her temperature … with one of those oven roaster thermometers?
Talk about hot-blooded … wow.
Hey, 5 more degrees and she’ll evaporate
“I’m Mrs. Heat Miser, I’m Mrs. Sun. I’m Mrs. Green Christmas … I’m Mrs 201.
Her air conditioning bills must be hell in the summer.

A little later, one of the nurses brought the fun to an end.
Doc, her temperature is 101.8. She wants to know what you’re going to do about it.
“Hey, we’ve already dropped her temperature by 105 degrees. What more does she want?”

Don’t some things just make your blood boil?

This and all posts about patients may be my experiences or may be submitted by readers for publication here. If you would like to have a patient story published on WhiteCoat’s Call Room, please e-mail me.

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