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	<title>Comments on: Demanding Perfection?</title>
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	<link>http://www.epmonthly.com/whitecoat/2012/01/demanding-perfection/</link>
	<description>A blog from inside the emergency department</description>
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		<title>By: Matt</title>
		<link>http://www.epmonthly.com/whitecoat/2012/01/demanding-perfection/#comment-80004</link>
		<dc:creator>Matt</dc:creator>
		<pubDate>Fri, 27 Jan 2012 15:51:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.epmonthly.com/whitecoat/?p=7703#comment-80004</guid>
		<description><![CDATA[Assuming they&#039;re an ERISA plan, of course.  If you buy your health insurance privately, they may not be.  Large employer plans generally are.

However, &quot;might have produced a more optimal outcome&quot; is not much of a basis for a claim.  When you sue an insurer, you really want it to be based in contracts law - ie. you AGREED to cover this and now you&#039;re breaching that agreement.  Let the debate be on the specific procedure&#039;s inclusion in the coverage language.  The outcome matters for damages, but again, you&#039;ll need something stronger than &quot;might have&quot;.]]></description>
		<content:encoded><![CDATA[<p>Assuming they&#8217;re an ERISA plan, of course.  If you buy your health insurance privately, they may not be.  Large employer plans generally are.</p>
<p>However, &#8220;might have produced a more optimal outcome&#8221; is not much of a basis for a claim.  When you sue an insurer, you really want it to be based in contracts law &#8211; ie. you AGREED to cover this and now you&#8217;re breaching that agreement.  Let the debate be on the specific procedure&#8217;s inclusion in the coverage language.  The outcome matters for damages, but again, you&#8217;ll need something stronger than &#8220;might have&#8221;.</p>
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		<title>By: Kim</title>
		<link>http://www.epmonthly.com/whitecoat/2012/01/demanding-perfection/#comment-80001</link>
		<dc:creator>Kim</dc:creator>
		<pubDate>Fri, 27 Jan 2012 15:35:27 +0000</pubDate>
		<guid isPermaLink="false">http://www.epmonthly.com/whitecoat/?p=7703#comment-80001</guid>
		<description><![CDATA[I am a long time reader of your blog.  I came across a TED talk today that I feel you and your readers may enjoy watching.  It addresses the reality that all professionals make mistakes, and that doctors and other medical providers should be able to talk about them in a shame-free environment.

http://www.ted.com/talks/brian_goldman_doctors_make_mistakes_can_we_talk_about_that.html]]></description>
		<content:encoded><![CDATA[<p>I am a long time reader of your blog.  I came across a TED talk today that I feel you and your readers may enjoy watching.  It addresses the reality that all professionals make mistakes, and that doctors and other medical providers should be able to talk about them in a shame-free environment.</p>
<p><a href="http://www.ted.com/talks/brian_goldman_doctors_make_mistakes_can_we_talk_about_that.html" rel="nofollow">http://www.ted.com/talks/brian_goldman_doctors_make_mistakes_can_we_talk_about_that.html</a></p>
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		<title>By: Lisa K.</title>
		<link>http://www.epmonthly.com/whitecoat/2012/01/demanding-perfection/#comment-79893</link>
		<dc:creator>Lisa K.</dc:creator>
		<pubDate>Thu, 26 Jan 2012 16:54:42 +0000</pubDate>
		<guid isPermaLink="false">http://www.epmonthly.com/whitecoat/?p=7703#comment-79893</guid>
		<description><![CDATA[So when would you recommend getting a second opinion?  I understand that most doctors give very good care most of the time.  But how are patients supposed to know when they are not getting good care?  Patients can judged bedside manner but they don&#039;t have the knowledge base to make good judgements on their doctor&#039;s clinical decision making.]]></description>
		<content:encoded><![CDATA[<p>So when would you recommend getting a second opinion?  I understand that most doctors give very good care most of the time.  But how are patients supposed to know when they are not getting good care?  Patients can judged bedside manner but they don&#8217;t have the knowledge base to make good judgements on their doctor&#8217;s clinical decision making.</p>
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		<title>By: midwest woman</title>
		<link>http://www.epmonthly.com/whitecoat/2012/01/demanding-perfection/#comment-79862</link>
		<dc:creator>midwest woman</dc:creator>
		<pubDate>Thu, 26 Jan 2012 13:34:24 +0000</pubDate>
		<guid isPermaLink="false">http://www.epmonthly.com/whitecoat/?p=7703#comment-79862</guid>
		<description><![CDATA[Wow]]></description>
		<content:encoded><![CDATA[<p>Wow</p>
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		<title>By: ERDOC1</title>
		<link>http://www.epmonthly.com/whitecoat/2012/01/demanding-perfection/#comment-79837</link>
		<dc:creator>ERDOC1</dc:creator>
		<pubDate>Thu, 26 Jan 2012 10:12:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.epmonthly.com/whitecoat/?p=7703#comment-79837</guid>
		<description><![CDATA[No. They are protected by a federal law called ERISA. They are protected even if they refuse to pay for a TREATMENT that may be of benefit]]></description>
		<content:encoded><![CDATA[<p>No. They are protected by a federal law called ERISA. They are protected even if they refuse to pay for a TREATMENT that may be of benefit</p>
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		<title>By: midwest woman</title>
		<link>http://www.epmonthly.com/whitecoat/2012/01/demanding-perfection/#comment-79812</link>
		<dc:creator>midwest woman</dc:creator>
		<pubDate>Thu, 26 Jan 2012 05:11:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.epmonthly.com/whitecoat/?p=7703#comment-79812</guid>
		<description><![CDATA[If a insurance company denies a second opinion or diagnostic test because it seems out of he box but which might have produced a more optimal outcome, can they be sued?]]></description>
		<content:encoded><![CDATA[<p>If a insurance company denies a second opinion or diagnostic test because it seems out of he box but which might have produced a more optimal outcome, can they be sued?</p>
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		<title>By: Marilyn B.</title>
		<link>http://www.epmonthly.com/whitecoat/2012/01/demanding-perfection/#comment-79800</link>
		<dc:creator>Marilyn B.</dc:creator>
		<pubDate>Thu, 26 Jan 2012 01:52:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.epmonthly.com/whitecoat/?p=7703#comment-79800</guid>
		<description><![CDATA[I don&#039;t expect perfection from my doctor, but I certainly expect a reasonable response to reasonable questions.  I don&#039;t understand why doctors are resistant to testing a patient might ask for, if there are good reasons for asking.

Especially if the patient is willing to pay out of pocket.

I expect my doc NOT to have a god-complex, and many do.  I respect their education, but some of them are donkeys.  And not all patients are idiots who make wild guesses about their health based on brief consultations with Dr. Google.]]></description>
		<content:encoded><![CDATA[<p>I don&#8217;t expect perfection from my doctor, but I certainly expect a reasonable response to reasonable questions.  I don&#8217;t understand why doctors are resistant to testing a patient might ask for, if there are good reasons for asking.</p>
<p>Especially if the patient is willing to pay out of pocket.</p>
<p>I expect my doc NOT to have a god-complex, and many do.  I respect their education, but some of them are donkeys.  And not all patients are idiots who make wild guesses about their health based on brief consultations with Dr. Google.</p>
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		<title>By: Sarah</title>
		<link>http://www.epmonthly.com/whitecoat/2012/01/demanding-perfection/#comment-79787</link>
		<dc:creator>Sarah</dc:creator>
		<pubDate>Wed, 25 Jan 2012 23:57:58 +0000</pubDate>
		<guid isPermaLink="false">http://www.epmonthly.com/whitecoat/?p=7703#comment-79787</guid>
		<description><![CDATA[I work in the ED at an east coast Mecca O Medicine, and we get these patients all the time--often on Saturday overnight shifts, for some reason.  They drive from 10 hours away to get admitted for a chronic problem after an extensive work up through their home medical system yields nothing, and they come for our miracle.  I discharge well over half them (this goes over poorly), and the ones who get admitted are rarely actually diagnosed with anything.  Their outside workups generally sound reasonable.  Rarely do we have anything extra to offer besides another set of doctor&#039;s eyes.  I doubt that I have any magical diagnostic ability that a community ED doc lacks.]]></description>
		<content:encoded><![CDATA[<p>I work in the ED at an east coast Mecca O Medicine, and we get these patients all the time&#8211;often on Saturday overnight shifts, for some reason.  They drive from 10 hours away to get admitted for a chronic problem after an extensive work up through their home medical system yields nothing, and they come for our miracle.  I discharge well over half them (this goes over poorly), and the ones who get admitted are rarely actually diagnosed with anything.  Their outside workups generally sound reasonable.  Rarely do we have anything extra to offer besides another set of doctor&#8217;s eyes.  I doubt that I have any magical diagnostic ability that a community ED doc lacks.</p>
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		<title>By: Wayne Conrad</title>
		<link>http://www.epmonthly.com/whitecoat/2012/01/demanding-perfection/#comment-79783</link>
		<dc:creator>Wayne Conrad</dc:creator>
		<pubDate>Wed, 25 Jan 2012 23:14:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.epmonthly.com/whitecoat/?p=7703#comment-79783</guid>
		<description><![CDATA[I expect my physician to be imperfect.  The first diagnosis may be wrong.  The first treatment may not be effective or might have unacceptable side-effects.  That&#039;s alright.  It comes with the territory when a person is asked to diagnose and treat a problem with a complex machine given limited and sometimes misleading data.

I make a living doing that--that is, diagnosing and treating problems with complex machines given limited and sometimes misleading data.  My machines are computers instead of people, but I fancy that the process of gathering data, generating and testing hypotheses, and trying fixes (all while doing your best not to harm the machine) is much the same.

I sometimes think of my physician as my &quot;medical bookie&quot;, an expert who can lay odds on the cause of my ailment, and on which treatment is most likely to help what I probably have and least likely to cause me harm.]]></description>
		<content:encoded><![CDATA[<p>I expect my physician to be imperfect.  The first diagnosis may be wrong.  The first treatment may not be effective or might have unacceptable side-effects.  That&#8217;s alright.  It comes with the territory when a person is asked to diagnose and treat a problem with a complex machine given limited and sometimes misleading data.</p>
<p>I make a living doing that&#8211;that is, diagnosing and treating problems with complex machines given limited and sometimes misleading data.  My machines are computers instead of people, but I fancy that the process of gathering data, generating and testing hypotheses, and trying fixes (all while doing your best not to harm the machine) is much the same.</p>
<p>I sometimes think of my physician as my &#8220;medical bookie&#8221;, an expert who can lay odds on the cause of my ailment, and on which treatment is most likely to help what I probably have and least likely to cause me harm.</p>
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