Remember that whole line about how Press Ganey won’t create reports or analyze statistics based on fewer than 7 surveys?
Yeah. That’s not true.
This report which was sent to me by a reader shows that the involved doctor was in Press Ganey’s 99th percentile! Oh. Too bad that the rankings were based on a single survey result.
Kind of like electing the mayor of a town based on one vote.
But don’t forget, everyone … Press Ganey CEO Patrick Ryan says that we need to just “suck it up” and apparently accept that most of their surveys have no rational basis.